Refund and Returns Policy
Refund & Returns Policy
At Bay Smokes, customer satisfaction is our top priority. We stand behind the quality of our products and want you to feel confident in every purchase. Please read our Refund and Returns Policy carefully before placing an order.
Eligibility for Returns
Due to the consumable nature of our products, we do not accept returns on opened or used items. However, we’re happy to assist with refunds or replacements under the following conditions:
- You received the wrong product
- Your item arrived damaged or defective
- Your package was lost in transit (after verification)
To qualify, you must contact us within 7 days of delivery. Include your order number, a clear photo (if applicable), and a brief explanation of the issue.
📧 Email: support@baysmokes.us.com
Refund Process
Once your claim is reviewed and approved, we’ll issue a refund to your original payment method or send a replacement at no additional cost. Please allow 3–5 business days for refunds to appear on your statement.
Order Cancellations
Orders can only be canceled before they ship. Once tracking information has been generated, your order is considered final. If you need to cancel, email us immediately.
No Returns on These Items
- Opened or used products
- Sale or clearance items
- Gift cards or digital downloads
- Products not purchased directly from our website
Final Note
Bay Smokes reserves the right to deny refund requests that do not meet our policy terms. We’re committed to doing our best to resolve any issues fairly and quickly.